Custom Fabrics - General Terms Condition of Sales
Custom Fabrics - General Terms Condition of Sales
PRICING
All prices are F.O.B. Los Angeles, Ca. Shipping on all domestic orders is complimentary! Except for Alaska and Hawaii.
Cuttings for approval
Each piece of textiles is one of a kind. For the hand painted fabric, a color swatch will be provided and for the patchwork textiles cutting of the different fabric will be provided. No return of merchandise will be accepted if the customer did not request a fabric cutting.
ORDERING
For hand painted fabric the minimum order for fabric is two (4) yards. The minimum order for patchwork is two (2) pieces 30 x 30. Order confirmations are formal and binding. Any subsequent requests for changes need to be in writing and are subject to Sara Palacios Designs' ability to fulfill the updated request. Lead time for textiles orders is 4-6 weeks.
Ordering curtains, Roman Shades, and bedding: lead time is 4-6 weeks.
RETURNS
No return on any of the custom made textiles.
No return on Roman Shades.
Return for Curtains and bedding:
We take the utmost pride in each product sold by Sara Palacios Designs. If you are unsatisfied with your purchase for any reason, we are happy to accept your return within 30 days of receipt. Due to the customization of our products all returns will incur a 25% restocking fee. Items must be unused, unwashed, and in their original condition with tags attached.
Refunds can only be issued to the original form of payment. Shipping, handling, restocking fees, and return shipping charges will be deducted from the amount refunded. Standard shipping charges will apply for all “free shipped” items. Refunds are processed within 7-10 business days after receipt of returned goods. To request a return authorization, please, email us at sara@sarapalaciosdesings.com
How do I cancel an order?
Once an order is placed, we promptly start the order. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the email: sara@sarapalaciosdesigns.com
Due to the customization of our products, if your order is canceled after 24 hours, a 25% restocking fee will be applied.
CARE
Custom Fabrics and Bedding:
99% of all the fabrics that we used have been laundered. We recommend to machine wash delicate or hand wash. Tumble dry.
Curtains or Roman Shades?
A light dusting, sure, but never get your drapes wet. The best way to clean your drapes is to call a local professional drapery cleaner who will remove them, have them dry-cleaned and then return and re-hang for you.
SIZING
Each product page includes sizing information under Description & Details. Dimensions are approximate as natural fibers may stretch or give with time, ironing, and washing.
Inserts
Our pillowcases are mostly standard and king size. For not common pieces we recommend purchasing our inserts, which perfectly fit our products.
Manufacturing
All our products are made in USA.
Are items from an order guaranteed to match?
When you place an order, all items of the same color within that order are dyed and or worked together. Each fabric, be it Velvet, Cotton, or Linen, absorbs the dye with a different saturation – however, dying them together ensures that your items emerge from the dye in the same harmonic tone.
Separate orders, will my items match?
Due to the dying and hand stitching process, we can not guarantee the result for orders that have been made separate.
What payment methods do you accept?
We accept most major credit cards, as well as PayPal.
Why was sales tax added to my order?
California sales tax will be charged.
PRICING
All prices are F.O.B. Los Angeles, Ca. Shipping on all domestic orders is complimentary! Except for Alaska and Hawaii.
Cuttings for approval
Each piece of textiles is one of a kind. For the hand painted fabric, a color swatch will be provided and for the patchwork textiles cutting of the different fabric will be provided. No return of merchandise will be accepted if the customer did not request a fabric cutting.
ORDERING
For hand painted fabric the minimum order for fabric is two (4) yards. The minimum order for patchwork is two (2) pieces 30 x 30. Order confirmations are formal and binding. Any subsequent requests for changes need to be in writing and are subject to Sara Palacios Designs' ability to fulfill the updated request. Lead time for textiles orders is 4-6 weeks.
Ordering curtains, Roman Shades, and bedding: lead time is 4-6 weeks.
RETURNS
No return on any of the custom made textiles.
No return on Roman Shades.
Return for Curtains and bedding:
We take the utmost pride in each product sold by Sara Palacios Designs. If you are unsatisfied with your purchase for any reason, we are happy to accept your return within 30 days of receipt. Due to the customization of our products all returns will incur a 25% restocking fee. Items must be unused, unwashed, and in their original condition with tags attached.
Refunds can only be issued to the original form of payment. Shipping, handling, restocking fees, and return shipping charges will be deducted from the amount refunded. Standard shipping charges will apply for all “free shipped” items. Refunds are processed within 7-10 business days after receipt of returned goods. To request a return authorization, please, email us at sara@sarapalaciosdesings.com
How do I cancel an order?
Once an order is placed, we promptly start the order. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the email: sara@sarapalaciosdesigns.com
Due to the customization of our products, if your order is canceled after 24 hours, a 25% restocking fee will be applied.
CARE
Custom Fabrics and Bedding:
99% of all the fabrics that we used have been laundered. We recommend to machine wash delicate or hand wash. Tumble dry.
Curtains or Roman Shades?
A light dusting, sure, but never get your drapes wet. The best way to clean your drapes is to call a local professional drapery cleaner who will remove them, have them dry-cleaned and then return and re-hang for you.
SIZING
Each product page includes sizing information under Description & Details. Dimensions are approximate as natural fibers may stretch or give with time, ironing, and washing.
Inserts
Our pillowcases are mostly standard and king size. For not common pieces we recommend purchasing our inserts, which perfectly fit our products.
Manufacturing
All our products are made in USA.
Are items from an order guaranteed to match?
When you place an order, all items of the same color within that order are dyed and or worked together. Each fabric, be it Velvet, Cotton, or Linen, absorbs the dye with a different saturation – however, dying them together ensures that your items emerge from the dye in the same harmonic tone.
Separate orders, will my items match?
Due to the dying and hand stitching process, we can not guarantee the result for orders that have been made separate.
What payment methods do you accept?
We accept most major credit cards, as well as PayPal.
Why was sales tax added to my order?
California sales tax will be charged.
